Customer Service
Trading Hours
Normal trading hours are Monday to Friday between 8am and 4pm, excluding public holidays and annual summer shutdown (mid-December to early January each year).
Orders can only be processed during these normal trading hours.
Orders placed outside of normal trading hours will be processed on the first trading day following order placement
Payment Options
This website utilises PayFast to facilitate payments. PayFast is a leading online payment processing solution which is both safe and secure. Payfast accepts payments from VISA, Mastercard, American Express, Instant EFT, Mobicred, Masterpass, Zapper, Debit Card and SCode.
Delivery and Shipping
This website can only facilitate orders for delivery inside the Republic of South Africa. Any orders or enquiries outside of the Republic of South Africa please contact sales@chefworks.co.za
All orders are shipped from our warehouse in Alberton, Johannesburg
- Major centres 1-3 days from order being processed
- Regional centres 3-7 days from order being processed
Collections
Returns Policy
Chef Works prides itself on providing unrivalled product quality and innovation. We are happy to accept returns on some products – such as unembroidered, non-altered or unused items within 30 days of purchase date.
Unfortunately, Chef Works cannot accept returns if a product has been embroidered or shows signs of use – including, but not limited to alterations, laundering, damage, odours or stains. In addition, Chef Works cannot accept returns unless the item is in its original packaging, with all product tags and labels attached.
Only purchases made on this website can be accepted for return or credit. If you purchased from a trusted re-seller, please contact them directly. We cannot accept returns on items purchased from a third party.
The Return process:
C/O Chef Works Website
Alrode Multi Park
Chloor Street
Alrode
1451
Showroom
For customers wishing to view the range at our Johannesburg or Cape Town showroom, please note this is STRICTLY by Appointment only. Kindly call the showroom to book an appointment.
Embroidery